Return Policy Page

1. Conditions for Return

1. Product Issues: Buyers have the right to request a return if the product has quality issues, does not match the description, is damaged, or the wrong item was sent.
2. Return Period: Buyers must request a return within 15 days of receiving the product. Late requests will not be accepted.
3. Return Conditions: The product must be unused, in its original packaging, and include all accessories.

2. Return Process

1. Request Return: Buyers submit a return request on the platform and provide relevant proof (e.g., photos, videos).
2. Review and Confirmation: The seller will review the return request within 3 working days and confirm whether it meets the return conditions.
3. Return Handling: Upon approval, the buyer must send the product back to the designated address and provide the tracking number.
4. Refund Processing: The seller will process the refund within 5 working days after receiving and verifying the returned product.

3. Return Shipping Fees

1. Seller's Responsibility: If the return is due to product quality issues or wrong item sent, the return shipping fee will be borne by the seller.
2. Buyer's Responsibility: If the return is due to the buyer's personal reasons (e.g., dislike, size not fitting), the return shipping fee will be borne by the buyer.

4. Special Notes

1. Special Products: Certain special products (e.g., food, underwear, custom products) cannot be returned due to their nature. Specific situations are indicated on the product page.
2. Resale Condition: If the returned product affects resale (e.g., damaged, missing accessories), the seller has the right to refuse the refund.