Support Policy Page

1. Customer Support

1. Multi-Channel Support: We offer various support channels, including phone, email, online chat, and social media, ensuring that customers can easily get help.
2. Service Hours: Our customer service team provides 24/7 support to ensure timely responses to customer needs.

2. Technical Support

1. Product Usage: To help customers better use our products, we provide detailed user manuals and FAQs.
2. Technical Issues: For complex technical problems, we offer remote technical support services, with professional technicians diagnosing and solving issues.

3. After-Sales Support

1. Warranty Service: Our products come with a one-year warranty. During the warranty period, product issues will be repaired or replaced free of charge.
2. Repair Service: For issues outside the warranty period, we provide paid repair services. The specific cost depends on the nature of the problem.

4. Training Support

1. Product Training: We offer product usage training to ensure customers can fully utilize the features of our products.
2. Customized Training: Based on customer needs, we provide customized training services to meet the specific requirements of different customers.

5. Customer Feedback

1. Feedback Channels: We encourage customers to submit feedback via email, online forms, and social media to help us improve our products and services.
2. Feedback Handling: Customer feedback will be responded to within 3 working days. We will take appropriate measures based on the feedback received.